Privacy Policy

Privacy Policy

Last Updated: 1 August 2026

1. Introduction

Welcome to Designer My Wardrobe. We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from Designer My Wardrobe

3. Information We Collect

We may collect the following types of personal information:

  • Your name

  • Billing and delivery addresses

  • Email address

  • Telephone number

  • Payment information (processed securely by our payment providers—we do not store full payment card details)

  • Order history

  • Device information such as IP address, browser type and operating system

  • Information about how you use our website through cookies and similar technologies

4. How We Collect Information

We collect information when you:

  • Visit our website

  • Create an account

  • Place an order

  • Contact us

  • Subscribe to marketing emails

  • Participate in promotions or surveys

  • Accept cookies on our website

5. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Take payment and prevent fraud

  • Provide customer support

  • Communicate about your orders

  • Improve our website and services

  • Send marketing communications where you have consented or where otherwise permitted by law

  • Comply with legal obligations

6. Legal Basis for Processing

We process personal information on one or more of the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate business interests

  • Your consent, where required

7. Payment Processing

Payments are processed securely by trusted third-party payment providers. We do not store your complete payment card information.

8. Shopify

Our store is hosted on Shopify. Shopify provides the online e-commerce platform that enables us to sell our products and services. Your data may be stored through Shopify's secure data storage, databases and applications. Shopify processes personal information in accordance with its own privacy practices.

9. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • Shopify

  • Payment providers

  • Delivery and courier companies

  • IT and website service providers

  • Marketing providers (where applicable)

  • Professional advisers

  • Government or regulatory authorities where required by law

We do not sell your personal information.

10. International Transfers

Some of our service providers may process personal information outside the United Kingdom. Where this occurs, we take appropriate steps to ensure your information receives an adequate level of protection as required by UK data protection law.

11. Cookies

Our website uses cookies and similar technologies to:

  • Make the website function correctly

  • Remember your preferences

  • Analyse website traffic

  • Improve user experience

  • Deliver relevant advertising where applicable

You can manage cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies.

12. Marketing

If you opt in to receive marketing communications, we may send you information about products, offers and updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

13. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.

14. Keeping Your Information Secure

We use reasonable technical and organisational measures to help protect your personal information against unauthorised access, alteration, disclosure or destruction.

However, no method of internet transmission or electronic storage is completely secure.

15. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request transfer of your data where applicable

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

16. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

17. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.